I never got to stay in the hotel | Free Grass smoking neer the swimming pool, broken alcohol bottels neer by, no body is collecting the damages, really unsafe area, at night an fire alarm hazard appeared, no one told usvthat its a folet alarm, we rushed out, we are senior citizen, my wife with foot problem s had to the 4 floors by stairs, and then at the reception, we have been told that its a technical problem, big shaim! The 2nd lift was very difficult to find with no signage Very impressive foyer, reception bar area but the bar wasnt open at any stage and was quite untidy behind the bar |
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We were on the 5th floor which required 2 lifts | I got to their sister-hotel to get tested on the day as instructed by the reservation team, only to be told they are not offering the service on the day and that I can't check in |
Possibly the worst customer service I ever encountered.
The staff at the reception desk was very nice, particularly the manager | Tel Aviv Opera Tel Aviv by Herbert Samuel Hotel• Opera Tel Aviv Herbert Samuel Hotel• After a number of calls and emails took almost a week , I managed to sort out a refund |
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Opera Tel Aviv by Herbert Samuel Tel Aviv• Staff just ignored you as you waited to see if anyone would serve you | The hotel is right across from the beach and is perfectly located |
It had an odd half window which looked over a construction site.
Hotel Opera Tel Aviv by Herbert Samuel Tel Aviv• The pool is small so it is more for hanging out than for actual swimming but it has a stunning view of the beach | The hotel let us check in 2 hours early as our room was ready anyways and upgraded us from a standard room with a window to the lobby to a room with a regular window which was a nice surprise |
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I was told to reach out to the customer service department for refund and compensation | Having said that they prefer to offer guests a free bar service in a hospitality room |
Opera Tel Aviv by Herbert Samuel Tel Aviv• Hotel was under construction which Wotif should have stated at booking.
10