| We have been collaborating with Verloop | I have more data for everything customer related, so that helps us a lot |
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| I also have more visibility on all interactions between agents and customers | We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat |
More Details More and more customers are preferring self serve over calls to agents.
4| Boost Your Contact Centre Agent Performance From filling them in on different contexts to allowing them to access other applications seamlessly, Verloop | Of course, the first response time has improved |
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| So has the handling time for chats |