I am delighted to read that you had a positive experience and in particular that Haythem took good care of you | Osama, It gives me great pleasure to say thank you and to appreciate you on the valuable comment that you posted online about our hotel |
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I am very sorry to read of the experience that you had with check in, check out and parking | I hope that this will not deter you from staying with us in the future |
We will be sure to review your comments as a team to ensure that such issues do not happen again.
11I hope that you will give us another opportunity to prove to you that we can offer an exceptional experience in every aspect of your stay | |
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Being located in the heart of the city and near to many shopping spree destinations is a highlight of our iconic hotel property which is a key pillar of the Rocco Forte Brand Identity | Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence |
If your travel plans do bring you back to Jeddah, please contact me directly, I would be pleased to assist with any of the arrangements personally.
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