Fill in your data and submit your request | The Bank shall reply, and the Authority reviews, analyzes, and send an alert to the customer |
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Read the acknowledgement then click on Acknowledge | You can follow up on your request from the Dashboard page |
The customer selects the bank to file the complaint against, compiles the data, holds the attachments for his complaint, and presses Submit the complaint.
3Select the product you want | Click on Add new case• The customer chooses the type of complaint |
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Select the sectors by clicking on Banking | The customer inquires about the response through Complaints via the website and he has the freedom to accept or escalate it to the Saudi Arabian Monetary Authority |